At LSI, we offer a comprehensive suite of field services designed to help industrial clients maximize operational performance.
Given the challenges companies face with in-house technical resource availability, our team can enhance your operation, improve equipment effectiveness, and provide expert support. With experience across all the major platforms, you can Explore our offerings below and discover how LSI can be your trusted partner for field support.
Standard Field Services
Our standard field services provide access to highly skilled engineering specialists who can supplement your on-site workforce whenever you need them for emergency and non-emergency services.
Examples include:
- Troubleshooting
- Obsolete VFD replacement
- PLC/HMI program modifications
- Preventive maintenance – program backup
- Startup services
- Securing/update existing schematics or creating new schematics for existing controls cabinets
Availability:
Monday – Friday during business hours of 8:00 am – 5:00 pm
Rate Structure
We offer both an hourly or a daily (flat) labor rate for standard field services.
Remote Support
Our remote support service level provides engineers who will remotely access your control systems to provide troubleshooting and diagnostics.
Availability:
Monday – Friday during business hours of 8:00 am – 5:00 pm
Rate Structure
We offer both an hourly or a daily (flat) labor rate for remote support.
Block of Time Services
Our block time services provides the flexibility to use your pre-purchased hours toward Onsite Services whenever you need them, emergency and non-emergency, without additional approvals or purchase orders. By pre-purchasing callout services, you will have access to a wide range of on-site services to supplement your maintenance activities and improve your overall equipment effectiveness – at a significant savings compared to our standard callout services.
Your contract hours can be used for on-site services on an as-needed basis. These services can include:
- Troubleshooting and repair (emergency and non-emergency)
- Engineering assistance related to system start-up.
- On-the-job training
- Firmware upgrades
- Equipment program backups
Availability:
Monday – Friday during business hours of 8:00 am – 5:00 pm
Rate Structure
We offer both an hourly or a daily (flat) labor rate for block-time support.
Premium Field Services
The following premium field services are available on a contract basis:
- 24/7/365 telephone technical support or remote access support
- Highest prioritized response
- Fastest available controls engineer emergency dispatch service
Availability:
24 hours a day, 7 days per week, and 365 days per year.
Rate Structure
We offer both an hourly or a daily (flat) labor rate for premium support.
Services Not offered
Please note that we do not provide instrument calibration services.
How to get started
Are you ready for the peace of mind that comes from having LSI as your field service provider? It all starts with a conversation. Help us better understand your situation and needs and we will tailor a field service solution that is the right fit for your situation. LSI Listens.